Video header on my wordpress theme but there is  no sound is there a way to fix the issue

omar folkes
A place a video header on my wordpress theme but there is  no sound is there a way to fix the issue

WordPress Agent
May I know your Website Address Please ?

omar folkes
*************.com
I put the site on under construction untill i fix the issue

WordPress Agent
Can u give us Your Site Username and Password please ?

omar folkes
for wordpress**********
***********
username *********

WordPress Agent
ok

omar folkes
any luck

WordPress Agent
I m checking’

omar folkes
ok thanks

WordPress Agent
we can do it
by the coding. by creating new files
for the homepage

omar folkes
caint do that i was told its a personal issue that wordpress has that automatically mute the header .
video header

omar folkes
its for a client not for me am doing it for the client . He wouldnt like the fact that its an issue to do that. i did some research and its a common issue with wordpress.

WordPress Agent
okay
please solve it then
Thank you

omar folkes
wow thanks wordpress for your help

omar folkes
thats not the issue . everyone has this isssue that means it was done purposely .  ill ask him about it hopefully he doesnt tell me to delete wordpress and go to another site builder. he told me to use ********.com at first
if anything ill use it thanks for your help

WordPress Agent
welcome