need help uploading google Html Verification file

Question

Mary Gonzales

9:02 AM

WordPress Agent joined the chat

WordPress Agent

hello Mary

9:02 AM

May I know your Website Address Please ?

Mary Gonzales

xyz.com

9:03 AM

WordPress Agent

may i know your login details ?

9:05 AM

Mary Gonzales

yes

9:05 AM

WordPress Agent

please provide me login details please

9:06 AM

Mary Gonzales

UN: Abc PW: *******

9:07 AM

WordPress Agent

okay

9:08 AM

please wait let me check

Mary Gonzales

I had a loss of the front page last week on the 15th. Ipaged helped restore it. I will need to look at all plug in’s and jet pack’s. The corrupt file came from a WP jetpack update.

9:10 AM

Because of the problem with the page, google stopped my ad’s until it was restored.

WordPress Agent

okay

9:12 AM

we will fix jetpack plugin issue and also add uploading google Html Verification file

Mary Gonzales

okay

9:13 AM

Mary Gonzales

Will it clean up and secure my page? Bring back the stats?

9:16 AM

WordPress Agent

yes

9:16 AM

Mary Gonzales

okay

9:16 AM

WordPress Agent

9:17 AM

mary we need gamal login details for google Html Verification file

gmail*

and also hosting login details

please provide us so we will add google Html Verification file

Mary Gonzales

i have already downloaded it. couldn’t you instruct me?

9:20 AM

I’m not comfortable giving you all my info.

WordPress Agent

it is fully secure… after completion your work you can change all the details.

9:22 AM

we are handle 100 of clients daily please provide us.. no need to worry about share login info…i can not instruct you beacuse there is not only setting also required some coding

please understand and share login info

Mary Gonzales

you need the Image too?

9:26 AM

WordPress Agent

yes

9:26 AM

without login info we cant help you…

if you are comfortable to share login info.

Mary Gonzales

please wait

9:28 AM

WordPress Agent

okay

9:28 AM

Mary Gonzales

Ipage 4Cando>3

9:30 AM

WordPress Agent

okay

9:32 AM

Mary Gonzales

xyxgmail.com /******

9:37 AM

WordPress Agent

this is your gmail login

9:37 AM

Mary Gonzales

yes

9:37 AM

WordPress Agent

Thanks for details

9:38 AM

there are two issue

jetpack plugin issue

and add html varification code

anything else?

Mary Gonzales

yes

9:39 AM

WordPress Agent

okay

Mary Gonzales

How do I back up my page?

9:39 AM

WordPress Agent

which page backup you want?

9:40 AM

Mary Gonzales

Before i update anything it suggest you back up your files. I am not usually the tea person. So i would like to know how to do that to avoid any future losses.

9:41 AM

WordPress Agent

okay firstly we will create backup and after that start work on issue

9:43 AM

okay

Mary Gonzales

okay

9:43 AM

WordPress Agent

9:50 AM

allow us to 24 to 48 hour to fix your issue

after fix your issue we will send you mail.

Mary Gonzales

How do i check your progress?

9:52 AM

WordPress Agent

we will send you mail

9:52 AM

and also check your site after 24 hour

and if you have any issue then you can come here anytime

Mary Gonzales

okay

9:53 AM

thank you

WordPress Agent

Welcome!

9:54 AM

🙂

Abigail 8 years 0 Answers 169 views 0