Can’t log in

Alan Hoffman
Can’t log in

WordPress Agent
May I know your Website Address Please ?

Alan Hoffman
Www.abc.com

WordPress Agent
i see the login issue we will fix it.

WordPress Agent
can we fix it for you ?

Alan Hoffman
Please do

WordPress Agent
we need the hosting access for it, email and password for hosting.

Alan Hoffman
username **********
password ******

WordPress Agent
email and password for hosting ?

Alan Hoffman
Yes

WordPress Agent
Email ?

Alan Hoffman
*****@*****.com

WordPress Agent
Password ?

Alan Hoffman
*******

WordPress Agent
Not correct login details, We couldn’t find an account in our records with that email address.

Alan Hoffman
What password did you need. I gave you the one that my secretary used to make edits to the website

WordPress Agent
i need the hosting login details

******** is hosting of the of the website
https://****.********.com/id/forgot.cgi

Alan Hoffman
Does that me my nephew ***’s password?

WordPress Agent
check our emails, and try to find the details

Alan Hoffman
got it
username *********
password *******

WordPress Agent
done
this is your new login
username *********
password *************

Alan Hoffman
thank you!