My mobile is not functioning.

Melissa
Hi! Regarding my site, my mobile is not functioning the way it should. When I go onto safari through my phone to the website, it doesn’t show the website. But if I go into my website through other social media outlets or other devices (such as computer or ipad), it works perfectly. How can I fix this issue?

WordPress Agent
May I know your Website Address Please ?

Melissa
www.*************.com

WordPress Agent
so this issue is only with safari ?
iphone issue

Melissa
anytime someone wants to visit the website through a direct search engine on a mobile device

WordPress Agent
okay
so how do you visit your site in mobile.
you enter URL ?or search from google ?

Melissa
enter URL

WordPress Agent
okay,let me open in my device
so far so good

Melissa
through the URL or another search engine?

WordPress Agent
I entered in your site via URL

Melissa
what if you enter it as: *************.com
why does it come out differently?

WordPress Agent
i typed *************.com
well i think you need to clear your cache and cookies of browser

Melissa
I did that,ok thank you!