preventing me from preventing me to get to the browse screen after clicking upload theme?

kaleb
Themes,So, does your phone line just screen calls?

WordPress Agent
No

WordPress Agent
its some technical issue
please lets have a conversation here
May I know your Website Address Please ?

kaleb
is there another technical issue preventing me from preventing me to get to the browse screen after clicking upload theme? i dont see how my account is necessary to assist me with this. If i were tr
If i were trying to upload an incompatible theme i can understand that. but i am not even making it to the browse screen allowing me to choose from downloaded files

WordPress Agent
we can install your theme in your site

kaleb
are all woocommerce themes compatible with wordpress?

WordPress Agent
yes sir

kaleb
so theres no reason I cant do this myself..
other than an issue that somehow only affects me

WordPress Agent
yes you can. but if there are any issues, then we need to check it in order to install theme

kaleb
what kind of issue would prevent me from being able to even browse for a downloaded theme?

WordPress Agent
we cannot say for sure. unless we see it ourselves

kaleb
Look, im just trying to finish a project for a class thats due way too soon.. I created the site, added plugins and all the beta testing seemed to be going well. I have put money into this assignment and would also really not like to fail.. If I can’t upload this theme, im in trouble.. I apologize if I seem frustrated, I just can’t wait to get this done. Dummy orders and multiple graphs have my head spinning

WordPress Agent
so what do you expect us to do ?
what is the name of the theme which you have purchased ?

kaleb
pharmacy
i appreciate your understanding lol

WordPress Agent
you brought it for *** ?

kaleb

it was ** us. 51 cad

WordPress Agent
this theme ? http://www.*******.com/demo

kaleb
https://woocommerce.com/products/*****

WordPress Agent
we can install it for you.

kaleb
does it require you to view all the information I have on the dashboard?
or on the site for that matter

WordPress Agent
Yes. we cant install anything with your permission
but wait a second,you have inserted all of the information, plugins, widgets, contents, images before installing the theme ?

kaleb
yes

WordPress Agent
installing a theme is the first step by the way

kaleb
i have storefront already

WordPress Agent
okay
is your site on some server ?
i mean, have u uploaded it anyhwhere yet ?

kaleb
it is being hosted by wordpress.

WordPress Agent
May I know your Website Address Please ?

kaleb
its abc.com

WordPress Agent
its password protected

kaleb
********
if you can install the theme I can close the ticket I have open with woocommerce

WordPress Agent
we will install the theme.

WordPress Agent
you’re not on woocommerce site

kaleb
what do you mean by that?

WordPress Agent
i mean we are not woocommerce , so we are not aware about the tickets on woocommerce

kaleb
right. im aware, was just stating once I know I can move forward on their end. regardless, can you tell me why i cannot upload this theme myself?

WordPress Agent
I m not sure, because you have not given us the login details of your account

kaleb
do you need my email?

WordPress Agent
yes and password too

kaleb
*********@*****.com
********

WordPress Agent
cant login
because your site has that plugin which restricts user when they enter wrong credentials,I think

kaleb
this wont allow you to login?

WordPress Agent
yes
I m in
I got the issue now,upload theme button not working

kaleb
right. so how do I fix this

WordPress Agent
let me see

kaleb
okay.
how can I verify this is really wordpress support?

WordPress Agent
what?we are fixing your issue and you’re concern about our authenticitywe can fix your issue
and we’ll need your hosting details

kaleb
so, I purchase a theme. try to upload as im supposed to be able to, and when I can’t and am asking for assistance with uploading this myself, I have to once more pay again? I also was unaware i couldnt ask questions..

WordPress Agent
we will fix the issue,

kaleb
okay.. i’ll pass. thanks for your time

WordPress Agent
welcome