reset paasword?
Question
Colleen
need assistance
Wp-Agent joined the chat
Wp-Agent
Hi …How may I help you?
Colleen
I am unable to make changes to my website any more. the password I used to have no longer works and I am unable to create a new password. WordPress doesn’t allow it to happen.
Miller -WP
May I know your Website Address Please ?
Colleen
www.xyz.com
Can you help me please?
Wp-Agent
yes
wait please
Colleen
thank you
Wp-Agent
are you hosted with .hostgator.com
right??
Colleen
yes
Wp-Agent
can you provide me login detail of .hostgator.com to confirm
Colleen
user name: abz@gmail.com Password: *****
Wp-Agent
Invalid Username or Password. Please try again, or contact support for assistance!
Colleen
try user name; xyz@gmail.com
and password:*********
Wp-Agent
Invalid Username or Password. Please try again, or contact support for assistance!
Colleen
I can give you my user name and password that won’t work for me any more to try and access my website if you like?
support were not able to help me
Wp-Agent
let me check
Colleen
ok
Wp-Agent
check your email
i have just sent email to forgot password
Colleen
ok. I am doing it now
i did it
Wp-Agent
what is password now
Colleen
i used ********* again
Wp-Agent
so you need now you site access
then you can manage your site
right??
Colleen
yes
Wp-Agent
hello
We will reset your password now
Colleen
hello
thank you
Wp-Agent
your database getting cache
Colleen
what is cache?
Wp-Agent
it mean virtual space
Login detail
http://www.xyz.com/wp-admin
Username : acx
Password : *******
Colleen
thank you. are you sure it will work for me now?
Wp-Agent
yeah
you can check it
Colleen
its working. thank you very much
Wp-Agent
your welcome
Colleen
if i cant put photos on the website , for example, who do i call for help?
Colleen
so what do i do on the odd occasion i need help?
Wp-Agent
okay we can help
Colleen
No issue at the moment. thanks for helping.
Wp-Agent
bye for now
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8 years
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