our domain name is currently linked to someone.

Question

Kassandra Jensen

Need assistance

W-Agent joined the chat

Wp-Agent

Hi …How may I help you?

Kassandra Jensen

Hi, so I am a litter discouraged as our domain name is currently linked to someone who no longer works at our studio. It’s actually linked to his wife’s account. Is there a way of having it removed from her account so we can keep the domain name and have it linked to the shop owner instead?

Wp-Agent

May I know your Website Address Please ?

Kassandra Jensen

Absolutely, it is www.xyz.com

Kassandra Jensen

I just want to make sure we are still connected in this chat…

Hi, did you receive our domain?

Wp-Agent

is this your domain https://xyz.com ?

Kassandra Jensen

Yes

So what can we do?

Wp-Agent

What is the issue with your domain?

Kassandra Jensen

We use that domain for our tattoo shop and it is currently linked with a woman by the name if Christine whos husband was one of our artists.

He no longer works here. We want to separate our domain from her and set it up with our shop owner so they no longer have access to our website information.

Wp-Agent

You want that you will be the only admin of your site right?

Kassandra Jensen

Yes.

Wp-Agent

ok’

please provide the username and password for wordpress.com

Kassandra Jensen

Username: abc

Password: ***********

Wp-Agent

i am checking please hold on

Kassandra Jensen

Wp-Agent

i can make you only the admin of your site

but Its too high becaus ewe need to migrate your site at wordpress.org then i can make you the only admin of your site WordPress.com not provides the this functionality.

Kassandra Jensen

Okay let me just call our owner quickly. Please stay in this chat page!

Wp-Agent

Take your time

Kassandra Jensen

It’s from you guys. We pay yearly for premium which comes with the custom domain

Wp-Agent

Do you have any account with godaddy?

Kassandra Jensen

Wp-Agent

Your domain is from godaddy and the mapping of domain is free

Kassandra Jensen

It’s probably her account if it is from go daddy

Wp-Agent

Please contact to her and ask for godaddy details

Kassandra Jensen

We don’t have her contact information

Wp-Agent

Kassandra Jensen

Yes, so this is also the problem and why we want the domain separated from her

Wp-Agent

Without your Domain access we can’t make it at same domain

We need to map it from wordpress.org

Kassandra Jensen

Okay, do you have a direct line I could call you directly at. I’m going to try and find her on Facebook and get in touch that way. But I would like to speak to you directly as you’ve been super helpful

Wp-Agent

And mapping is compulsary for run your site at wordpress.org

Kassandra Jensen

See previous message

Wp-Agent

Sorry we are not authorized for direct contact and not for call

Kassandra Jensen

So I’ll have to start this all over?

Stay in the chat if possible I’ll do it from another computer to keep this window open

Wp-Agent

You just only purchase a similiar domain like your previous domain

And then we can migrate it at wordpress.org

Kassandra Jensen

We just don’t want to replace it on all our current business cards and clients have been using that domain for 4 years

Wp-Agent

Sorry then we can’t map your same domain without the access of godaddy

Kassandra Jensen

I’ll try and get it

Wp-Agent

After get the access you can directly contact us on chat

Kassandra Jensen

Wp-Agent

Yes

Abigail 8 years 0 Answers 150 views 0