The top bar on the ********ture site only works sporadically. It worked all day yesterday, but has not worked today, though I tried twice. That top horizontal section is simply not there.

Ann
glitches on **********ture site.

WordPress Agent
Hi …How may I help you?

Ann
The top bar on the ********ture site only works sporadically. It worked all day yesterday, but has not worked today, though I tried twice. That top horizontal section is simply not there.

WordPress Agent
May I know your Website Address Please ?

Ann
************.com
I just switched from ********** to wordpress. And the problem has developed since then.

WordPress Agent
Ok, We sure help you
may i know wp-admin credentials
that i can check

Ann
Please do check. Name is *** **********.

WordPress Agent
and password?

Ann
password *********

WordPress Agent
ok
can you check and share me right one

Ann
I meant ******** (no space between).
Okay, I’ll figure it out or change the pw if I can’t and that will take a few minutes.

WordPress Agent
what is username bacause:*** ********** is no username

Ann
I just tried, and was unable to change the pw. The message I got was “the email could not be sent. Possible reason: your host may have disabled the mail function.”

WordPress Agent
We cannot help you without right credentials

Ann
What? What are “right credentials”? What does that mean?

WordPress Agent
means way to login

Ann Kreilkamp.
i need username and password

WordPress Agent
wait
let me check
not working

Ann
Did the host, that’s you, right, “disable the email function”???
What isn’t working, the email function? If so, now what?

WordPress Agent
You double check and let me know once login
mail to support@wordpress.com
if nothing work

Ann
okay