509 bandwidth limit

shantel jenkins
509 bandwidth limit ?

WordPress Agent
May I know your Website Address Please ?

shantel jenkins
**************.com

WordPress Agent
Where your site is hosted?

shantel jenkins
what do you mean, I’m sorry
godaddy?

WordPress Agent
ok
can you please send me login details of godaddy?

shantel jenkins
********* (id)
************ (pw)

WordPress Agent
incorrect password

shantel jenkins
are you wanting to log into my back office on my site or into godaddy it self

WordPress Agent
Issue coming from godaddy account
We can fix this but you need to migrate your site at other hosting

shantel jenkins
ok how do i go about doing that. And what exactly happened?

WordPress Agent
You need to purchase new hosting and then migrate your site at the new hosting
We can migrate your site if youu want’

WordPress Agent
After migrate your site at our hosting your site will be live again
How many sites you have in your previous account?

shantel jenkins
and why isnt it live now
only 1

WordPress Agent
ok

shantel jenkins
why isnt the site live now?

WordPress Agent
Currently your site has been down

shantel jenkins
do you know why

WordPress Agent
Due to bandwidth issue

shantel jenkins
what is bandwidth issues

WordPress Agent
It is the internal issue of any site
Related with your database and files

shantel jenkins
ok can someone also help me with getting my layout of my page together. I know what inventory I want to add I just dont know how to add it and the videos arent helping

WordPress Agent
Sure you are in our support we can also work with your layout issue

shantel jenkins
ok

WordPress Agent
After make your site live again  we will work on your layout issue
Do you have correct login details of godaddy?
Because previous logins are not working

shantel jenkins
let me get it

WordPress Agent
ok
Are you there?

shantel jenkins
yes im looking for it one moment

WordPress Agent
ok

shantel jenkins
Im still looking

WordPress Agent
ok

 

shantel jenkins
its *********@gmail.com
pw is **********
are you there

WordPress Agent
let me check
its not working

shantel jenkins
did you use the password ********

WordPress Agent
yes
Please try to login first yourself and then send us correct details
This is a nice way for confirm the correct login details

shantel jenkins
I’m resetting my password but the link haven’t been emailed to me yet.

WordPress Agent
Please try again

shantel jenkins
I actually just logged in with the same id and password above
********@gmail.com
*********
were you able to get in?

WordPress Agent
Ok now i am logged in your account
Please wait

shantel jenkins
ok

WordPress Agent
Where your site is hosted?

shantel jenkins
i dont understand what you are asking me?
what do you mean when you say hosted at?

WordPress Agent
I am asking that where your site database and files are located
I meant to cpanel of your site?

shantel jenkins
how would I find that out?

WordPress Agent
Because for migration we need to collect your previous files

shantel jenkins
I had the site set up through a third party

WordPress Agent
Wait
i am finding your hosting

shantel jenkins
ok

WordPress Agent
Do you know about this IP Address: ***.***.***.***?

shantel jenkins
i wouldnt know im sorry
is it affecting anything

WordPress Agent
Who setup your site?

shantel jenkins
a guy named Thomas with Wealthy Hair

WordPress Agent
Can you contact with them

shantel jenkins
yes via email

WordPress Agent
Via call?

shantel jenkins
i can email and explain whats going on and see if he agrees to take phone call. I’m really not sure, I’m not doing business with their company anymore.  I did email him this week with a question on my site and he sent me a video link to help me.

WordPress Agent
ok send him email and ask for your hosting logins

shantel jenkins
ok
I just sent the email. With it being the holiday, hopefully he responds right away.

WordPress Agent
ok
Do you have the backup of your site?

shantel jenkins
I’m not sure. Is it something that would have been sent to me?

WordPress Agent
or ftp logins for  your site?

shantel jenkins
let me look

WordPress Agent
ok

shantel jenkins
ok i figured it wouldnt be

WordPress Agent
For migrate your site or fix your issue we need the access of your site database and files
Without that details We can’t retrive your previous site

shantel jenkins
can you build a new one
WordPress Agent
Yes we can build new site

shantel jenkins
and if so whats the rates for it

WordPress Agent
Do you have any reference site?

shantel jenkins
no
will i have to purchase a new .com

WordPress Agent
No you do not need to purchase new domain

shantel jenkins
what do you mean by reference site
great

WordPress Agent
Reference site –> The website in which you want your site to be look like

shantel jenkins
ok yes i do

WordPress Agent
ok please send me url of your desired site?

shantel jenkins
ok one sec.

WordPress Agent
ok Are you there?

shantel jenkins
yes im trying to find the site
its really glittery with transparent diamonds and stuff

WordPress Agent
send me the link of that site please

shantel jenkins
ok
*********.com
the fun look of **********.com

WordPress Agent
How many products you have?
And how many pages you  want ?

shantel jenkins
5

shantel jenkins
its 7 products sorry

WordPress Agent
Ok no worries
We will develop your site like your reference site

shantel jenkins
im trying to find the other one

WordPress Agent
At your domain http://**********.com

shantel jenkins
i would prefer
ok

WordPress Agent
ok
If you have any other reference site please send me the link of that website

shantel jenkins
ok

WordPress Agent
Or do you want to like your website http://**********dz.com  ?

shantel jenkins
yes that’s fine to get going. Can you link my google adsense, and youtube to my site
I also want to add my mailchamp acct for newsletters

WordPress Agent
we will do it

shantel jenkins
ok

shantel jenkins
ok when would the site be ready

WordPress Agent
Within 7 days max

shantel jenkins
ok