my website isn’t working

jared
my website isn’t working.

WordPress Agent
you talked to bluehost

jared
i was tould to go to blue host and it still isn’t working

WordPress Agent
okay sir. we can fix this issue
we need your bluehost login details for that

jared
***********.com
************.com

WordPress Agent
yes sir, password also
Please provide the correct Username name and Password for Bluehost

jared
pw ************

WordPress Agent
ok sir
Login Failed

jared
so  what do i need to do?

WordPress Agent
Please provide the correct Username name and Password for Bluehost

jared
username *********
password *************

WordPress Agent
let me check sir
hello sir
can you login yourself and check if the given credentials are correct : https://my.bluehost.com/web-hosting/cplogin

jared
ok i loged in

WordPress Agent
with the same login details ?

jared
yes
*********.com
**************

WordPress Agent
yes sir
i m in
i m checking

jared
k

WordPress Agent
you have lost the database

jared
is there any way to get it back?

WordPress Agent
i m looking into that only

jared
????

WordPress Agent
i m lookingup

jared
k

WordPress Agent
we cannot recover the databasae

jared
so its all lost?
there’s not a screen save or anything?

WordPress Agent
yes, someone deleted it
i m still looking

jared
i just want to recover the storys

WordPress Agent
if there’s some back up or something

jared
is there?
i never deleted it

WordPress Agent
how many posts or stories were there?
hello
do you have other users in your bluhost account ?
do you know melissa ?
the real owner of the bluehost account

jared
thats my wife
were doing this together
so why cant i log in to my wordpress?

WordPress Agent
do you have more than one account ?

jared
no

WordPress Agent
because your database is not accessible to your site
please contact bluehost

jared
but word press is ware i put the website together

WordPress Agent
please contact bluehost
if you want, you can move your hosting from there

jared
i just want to be able to save the story we had
i dont cair how its done

jared
i did

WordPress Agent
what did you tell them

jared
i sed fix my site
somehow my data base has been erased

WordPress Agent
that wont help
you need to explain them

jared
ha crap

WordPress Agent
that your user is not able to access the databases
tell them

jared
i did

WordPress Agent
what they said

jared
Can you please hold while I look into this for you? I should have some more information regarding your issue in 6-7 minutes.

WordPress Agent
okay. so you’re on hold

jared
yes
all i know is that i had to log in to wordpress to edit the web site

WordPress Agent
wordpress wont work until database issue is resolved

jared
all i want is to save the storyes we had

WordPress Agent
first just focus on getting your site back
wordpress issue is nothing in front of lost database

jared
ok