how difficult is it to move my site from our existing host to wp hosting?

christy
hosting

WordPress Agent
hello
How may I help you?

christy
how difficult is it to move my site from our existing host to wp hosting?

WordPress Agent
from where you want to move your site ?

christy
its  a local web designer who also hosts
I would like to get it out of his possession

WordPress Agent
May I know your Website Address Please ?

christy
*******.com

WordPress Agent
okay
You move your hosting to us

christy
ok how to?

WordPress Agent
work is not easy but we can do it for you

christy
is that included in yearly hosting plan?   can you see what plan he signed me up for?

WordPress Agent
which plan do you like ?

christy
idk need woocommerce which he says he has set up and just needs to talk to someone in your company
he must have gotten a plan,changing me already,  or just about a year now my plan with Ask Enterprises end end of Jan so I want to move it before then to WP
if I already have a plan,  that I ***** for thur Ask enterprises,  I would like to continue that or at least till it runs out,  which I think is Jan 31st?    Can you see any plan I might be on now?
cuz we are well into loading data and products

WordPress Agent
what is your plan name

christy
i have no idea.    Can you see from your end or tell me where to find that info

WordPress Agent
There is no record of your account we are 24x7wpsupport.com  if you want to use our hosting for your eCommerce website you have to but it after that we can move your website to our server

christy
i am not sure what your saying

WordPress Agent
You want to move your site to our hosting correct ?

christy
yes

WordPress Agent
Who is your correct hosting provider ?

christy
a local web designer

WordPress Agent
so do you have all files of your website

christy
no they live on his server

WordPress Agent
so you do have server access

christy
I am on my WP website now   that is hosted locally

WordPress Agent
Can u give us Your Site Username and Password please ?

christy
***@********.com

WordPress Agent
dont worry you details are safe here
you can also us my sales person

christy
how?

WordPress Agent
This is your number – 5086968544

christy
yes

WordPress Agent
okay

christy
gave password

WordPress Agent
okay let me check

christy
im standing by

WordPress Agent
Okay from where you have purchased this domain

christy
originally godaddy then we took it out of there and Ask Enterprises the local guy is hosting

WordPress Agent
do you have godaddy login details

christy
not at godaddy anymore
left that about a year ago

WordPress Agent
okay we can move your site on our server no issue with that but you have to put our have name server to your domain account
Do you have wordpress.com login details

christy
no

WordPress Agent
okay

christy
i have ***** for a WP program but thur Ask ent,   so I don’t know which one i have
Ask did set up a woocommerce pages already and Alex at Ask Ent.  just wanted to talk to someone at WP to get those pages on my WP site
but I *** thur him and now want to separate off of AskEnt and go directly to WP

WordPress Agent
your site on wordpress no issue with that but if you want to move your hosting local service provider to  find out your hosting and domain login details

christy
how do we do that?

WordPress Agent
please ask your developer give me domain account login details and hosting as well
then we will easily  move your site to us

christy
ok

WordPress Agent
Okay

christy
I may have to get back to you.   How can I do that to not start all over

WordPress Agent
okay you can direct come to chat and tell the person who join your chat

christy
what?
allover?
can’t this convo be archived?   Saved?
so new person can catch up?

WordPress Agent
yes you can save

christy
how

WordPress Agent
we will take care
after end this chat you will get option to receive chat on email
christy
ok great    now if the current hoster/server won’t give me the info you need is there another way/

WordPress Agent
yes we have one more option

christy
ok good to know

WordPress Agent
okay

christy
I am good now thank you

WordPress Agent
Welcome

christy
Can i end this chat ?

christy
pls do

WordPress Agent
Thank you for permission bye