***** lost my websites, how do I recover? I cannot remember my password/email

Brittney
***** lost my websites, how do I recover? I cannot remember my password/email

WordPress Agent
May I know your Website Address Please ?

Brittney
the domain was www.**********.com

WordPress Agent
okay please wait
do you want to log in you website ?

Brittney
yes please. I also have another website it won’t let me log into. idk why my computer erased my saved passwords

WordPress Agent
Do you have blue-host login details

Brittney
I do

WordPress Agent
Please provide the correct Username name and Password for *****

Brittney
username is **********.com
pw is *************

WordPress Agent
Please wait for some time. I am checking the issue.

WordPress Agent
do you have wordpress.com account

Brittney
yes. I did. I don’t know what happened to those.
I purchased an upgrade about 5 years ago and have had wordpress for my websites for a couple years

WordPress Agent
do you have login details wordpress.com

Brittney
if I did I probably would not need assistance.. It has been about 6 months since my last login, give or take and I cannot find my password or information

WordPress Agent
sorry we can’t help you because on your hosting  account files are not available

Brittney
I am not purchasing all of that again. You’re telling me it’s just gone and wordpress cannot help at all????

WordPress Agent
we can fix your issue but with out files its not possible

Brittney
I just found the old log in information but I don’t have the new password?

Website Login:
UN: ********
pw: *************

WordPress Agent
can you give us login  url

Brittney
http://www.**********.com/wp-admin/post.php?post=1331&action=edit&message=1
does that work?
It’s what pops up in my browser
http://www.**********.com/wp-admin/admin.php?page=pp-customize&area=header#masthead

WordPress Agent
On this link there is no login page

Brittney
which is why I am trying to get some kind of help.

WordPress Agent
please contact that person who set your website

Brittney
I SET UP MY WEBSITE ALMOST 5 YEARS AGO
WITH WORDPRESS
AND ***** AS MY HOSTING
I CANNOT LOG INTO WORDPRESS
PRECISELY WHY I CONTACTED WORDPRESS

WordPress Agent
please contact  bule host they give you details about your files

Brittney
I ALREADY told you I have contacted *****
THEY SENT ME TO WORDPRESS

WordPress Agent
we can not help you on this matter

Brittney
okay