My source files for my website were deleted when moving server can they be recovered??

Question

Sharon
My source files for my website were deleted when moving server can they be recovered??

WordPress Agent
May I know your Website Address Please ?

Sharon
Can my deleted source files be recovered for my website www.***********.com

WordPress Agent
okay

Sharon
Thanks

WordPress Agent
who set  up your website ?

Sharon
My ex colleague
I created it tho

WordPress Agent
Where is your site hosted ?

Sharon
It was hosted with therapyweb
Now it’s dreamhost

WordPress Agent
do you have login details ?

Sharon
I can’t login now
I could login last week but since it’s moved server I now cannot

WordPress Agent
give us dream host login details

Sharon
I don’t know them

WordPress Agent
do you have cpanel login details

Sharon
No I don’t know what that is

Sharon
www.**********.com is my site I’m trying to get the source files for?
Please email the files to me info@**********.com

WordPress Agent
do you have any hosting login details

WordPress Agent
give us your hosting login details

Sharon
I don’t have any
Since moving server I lost my website so nothing to log into

WordPress Agent
Please provide the correct customer ID and Password for Godaddy

Sharon
Ok I can do that

WordPress Agent
okay

Sharon
username ***********
password *******************

WordPress Agent
Please wait for some time. I am checking the issue.

Sharon
Ok

WordPress Agent
What is  your registered email with dreamhost ?

Sharon
Info@**********.com

 

WordPress Agent
We couldn’t find an account in our records with that email address.

Sharon
Wait that’s my email
It is not via my email since I pay someone to host it
**********@icloud.com
That’s my host

WordPress Agent
check your email now

Sharon
My email? Or his?

WordPress Agent
his email id -**********@icloud.com

Sharon
Mine is info@**********.com send to me please

WordPress Agent
we can not send to your email
please check his email id and give is correct password

Sharon
It’s my website though
I own the domain

WordPress Agent
okay
Do you have access of this email – jamiec2512@icloud.com

Sharon
No
just want you to send me the source files for my website www.**********.com that I created on WordPress

WordPress Agent
with our hosting login details i can’t help you

Sharon
okay

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Beth 8 years 0 Answers 163 views 0

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