My website is in staging and the customization page is not loading

monica
Need help

WordPress Agent
Hi …How may I help you?

monica
my website is in staging and the customization page is not loading

hosted by ***
the site ******.com

WordPress Agent
Please provide the correct customer ID and Password for *****

monica
Customer ***
*******

WordPress Agent
Please wait for some time. I am checking the issue.
we will fix it you customize  loading issue

monica
You have fixed it?

WordPress Agent
Yes we will

monica
Its been fine for months
That implies it is something I have done on my side?
It was working 2 hours ago ;-(
what seems to be the problem

WordPress Agent
one min

monica
we purchased word press via *****

WordPress Agent
Hello Monica, Are you there ?

monica
Yes, hold on for a minute

WordPress Agent
ok

monica
I can get the preview up on one computer but not on another computer.  I don’t understand why
we can see the widgets but not the preview screen

WordPress Agent
Its because of JS confliction

monica
What does that mean?
Did we do something to cause that?
Would installing google analytics cause this?

WordPress Agent
Is it code level issue

monica
ok; why does it work on one of my laptops but not the other one?  I have a machine up and running now and it has no problems but this machine still does

WordPress Agent
Its because of cache

monica
It wasn’t working on one machine and now it does; cleared the cache on both though; get a ‘page cannot be displayed’ error

WordPress Agent
Can we fix it all for you?

monica
what do you need?