404 Error

Michael Tamburello
404 Error

WordPress Agent
May I know your Website Address Please ?

Michael Tamburello
**************/index.php

WordPress Agent
Can u give us Your Site Username and Password please ?

Michael Tamburello
user name: *******
password: *********
there is a couple of different users, but his is how i used to access it.

WordPress Agent
Please wait for some time. I am checking the issue.

Michael Tamburello
thanks for your assistance

WordPress Agent
Are you with godaddy ?

Michael Tamburello
might be not 100% sure

WordPress Agent
ok
Please check it
in email
is any info of godaddy?
Please provide the correct customer ID and Password for Godaddy

Michael Tamburello
getting it now, should i contact godaddy or get you the info
User Name: *********
Password: *********

WordPress Agent
i am working
please wait
meanwhile we will fix it

Michael Tamburello
did the password and username work?
and will it be fixed?

WordPress Agent
yes
can we go ahead ?

Michael Tamburello
is there a specific reason the site is down?

WordPress Agent
yes
the reason is malware attacks on file
we are working on it

Michael Tamburello
will it be corrected today?

WordPress Agent
yes

WordPress Agent
thanks
now my technical team member connect you here in next 2 to 3 min
hw will try to fix it as soon as possible..

Michael Tamburello
is it the same live chat or will he call me?
ok i see them added to the chat

WordPress Agent
hello

Michael Tamburello
hello
i hope you can help

WordPress Agent
yes
I m working on your issue

Michael Tamburello
ok thanks please keep me updated so i can pass this info to my customers.

WordPress Agent
okay
please check your site

Michael Tamburello
my admin password is working, but my customer username and password are not.

WordPress Agent
okay

Michael Tamburello
do you need any info from me?

WordPress Agent
no
8 users are there
do you want me to reset all of them’s password ?

Michael Tamburello
no just:

WordPress Agent
then you can send those new password to them

Michael Tamburello
Username: ********
New Password: *******
Username: ********
New Password: *****
Username: *******
New Password: ******

WordPress Agent
okay wait

Michael Tamburello
anything??

WordPress Agent
yes we are working

Michael Tamburello
ok thanks

WordPress Agent
so your issue is just this
that your users are unable to login
when they login to get redirected to wrong page

Michael Tamburello
correct they get redirected to the 404 Error, since you corrected it the first time it redirects to another password page

WordPress Agent
okay sir

Michael Tamburello
still with me Agent hope we are getting closer….

WordPress Agent
yes i m here . working on the issue

Michael Tamburello
do you think we will have this resolved by 4pm (ct)

WordPress Agent
please wait. let me discuss it
hello
please test it

Michael Tamburello
********/ ******** working
but now my admin user is taking me to the ******** assets
****** not working

WordPress Agent
ok
yes admin is taking to *********
it was already set previously

Michael Tamburello
i need the admin to take me to the dashboard so can add items and remove them

WordPress Agent
ok

Michael Tamburello
thanks huge help
******* not that important

WordPress Agent
admin is not taking to dashboard
is now*

Michael Tamburello
let me check

WordPress Agent
sure

Michael Tamburello
****** working / ******* working
******** not working now

WordPress Agent
what is user password for buckman

Michael Tamburello
keep them the same buckman/buckman

WordPress Agent
The password you entered for the username buckman is incorrect.

Michael Tamburello
sorry its working now password : ******
let me check them all

WordPress Agent
Sure sir
i will be back in 15 min

Michael Tamburello
seems to be working….

WordPress Agent
ok sir
so all issues fixed now ?

Michael Tamburello
let me try one more time

WordPress Agent
sure

Michael Tamburello
all good thanks for your help and have a great day