People are not getting notifications of new blog posts.  Can you help me resolve this?

Grace Goldstein

I have a blog sign up on my website,**************.org.  I do not think people are getting notifications of new blog posts.  Can you help me resolve this?  Here’s a link to our blog page with sign up form: ***************.

Grace Goldstein
Can you see my question about blog post notifications?

WordPress Agent
i am reading
ok
we need to setup newsletter here

Grace Goldstein
I’m not sure what you mean? This is not a newsletter.  It is a blog post.

WordPress Agent
I understand the concern now
this is email forwarding issue we will fix it

Grace Goldstein
How long will that take?  Also, while I received a message thanking me for signing up for the blog, I do not believe I received an email after asking me to confirm my signup.

WordPress Agent
ok we will fix it

Grace Goldstein

I have to discuss this with my boss.  Can I have a transcript of this chat sent to my email, *************org?

WordPress Agent
yes

Grace Goldstein

Do I have to start a chat all over again ?  Is there a case number?
I don’t understand why this problem has occurred as I have the exact same thing on another website and it works just fine.  Can you help me understand this?

WordPress Agent
yes we will help you to clear , why its happen ……………

Grace Goldstein
What do you mean you will help me to clear?  I don’t understand why it happened to begin with and am very distressed.

WordPress Agent
its happened because something messup in wp mail finction
we need to check  and fi
*fix

Grace Goldstein
Please answer my other questions:  1) how long does it take to fix?  2) Do I need a case number? 3) Do I need to start Chat over again. After you answer my questions please send me a transcript.  Thank you

WordPress Agent
1) how long does it take to fix?  Max 24 hours
2) Do I need a case number?  Yes
3) Do I need to start Chat over again ? Yes

Grace Goldstein
Can you send me the case number and a transcript.  Thank you

WordPress Agent
after leave the chat you can download it from at your system

Grace Goldstein
And can you answer my last question,

WordPress Agent
yes

Grace Goldstein
Thanks for your help. Good bye