I recently purchased a theme installed it

James
I recently purchased a theme installed it and worked on in for a couple of days. Now It is stuck on timer ( the wheel of death for several days now)
We are working through blue host and they were unable to help other than to determine it was the theme that was the problem

WordPress Agent
May I know your Website Address Please ?

James
***************.com

WordPress Agent
Please wait for some time. I am checking the issue.

James
thank you

WordPress Agent
Please provide the correct Username name and Password for *******

James
***********.com
*********

WordPress Agent
Please wait

James
they were able to fix it where I could change themes and work with the ones already available. yet when returning to setting the theme again I couldn’t customize

WordPress Agent
You want to remove the ******* template ?

James
I’m just interested in getting the theme to work

WordPress Agent
Can u give us Your Site Username and Password please ?

James
whatever helps
I gave it to you

WordPress Agent
ok
let me check
which theme you installed ?

James
It was chloe

WordPress Agent
Ok we will fix your issue we need to restore it

WordPress Agent
Yes
Your theme is restored please check it

James
Yes it’s good thank you for your help

WordPress Agent
You are welcome
If you need development or wordpress support please let me know

James
I do have one question. I want to be sure not to launch until ready. In other CMS publish means it’s LIVE. It doesn’t seem that it’s the case with WP correct.
So saving is publish?

WordPress Agent
You can publish the content and make the site in maintenance mode until its not ready for make it live.

James
How do I make sure to keep in maintenance mode do you have a link for those instructions?

WordPress Agent
we will make the site at that made maintenance mode.

James
I really can’t continue to spend I’ll do research then.

WordPress Agent
ok

James
thank you
Have a good day.

WordPress Agent
You are welcome
And have a great day