Cannot access WP on other computers

Sara
Cannot access WP on other computers – only original computer with saved password/email

WordPress Agent
okay
May I know your Website Address Please ?

Sara
*************.com

WordPress Agent
may i know login details of your site

Sara
username **********
password ***********

WordPress Agent
Let me try

Sara
this is a wordpress.org site not wordpress.com

WordPress Agent
Yes
We are 24x7wpsupport.com
We can fix your issue , there is some isuue,we need to reset your issue

Sara
I just got a notification of a changed password

WordPress Agent
Yes , i am debugging why it happen to your website.We need to add extra layer of security
are you want we to do to your website?

Sara
I don’t understand – I just want to be able to access it on my new computer
Now you’ve locked me out of everything

WordPress Agent
this is process of adding security layer and clearing browser cookies

Sara
okay
will you tell me the new password?

WordPress Agent
could we add security to your site

Sara
thank you – I just would like to access the site please

WordPress Agent
reset it by your email

Sara
I don’t have the password

WordPress Agent
you need to reset it

Sara
I didn’t receive an email to reset it, I received an email that it was already reset

WordPress Agent
http://www.***************.com/wp-login.php?action=lostpassword
reset here

Sara
it is saying that there is no user with that email

WordPress Agent
*********@gmail.com
this email you had added

Sara
okay I think I got it hang on

WordPress Agent
try with that

Sara
I got it! Thank you so much!