can’t log in
Question
ann baker
can’t log in
Wp-Admin joined the chat
Wp-Agent
May I know your Website Address Please ?
ann baker
xyz@hotmail.com
Wp-Agent
may i know your domain name
ann baker
xyz.com
Wp-Agent
There is nothing content on this domain because we are developing your site on demo server
http://demos.xyz.abc
ann baker
But I was told last Monday thru chat that the simple changes I made for the links would be sent to me within 24 hours! Each day I waited and no one has contacted me! The same thing happened the week before…no one got back to me in 24 hours so, well, I allowed for Thanksgiving Day. but still no one got back to me. I need to get on with this website!!! Don’t say 24 hours if it’s 5 days!
Wp-Agent
because your site not live right now you want to live your site ?
No! I’m building a site! What does live mean? Maybe it means the public will have access? No. I am trying to build the site. If that means i can only do that thru chat then i still need to be able to sign in.
How do i get the link titles changed and also begin submitting the info?
Wp-Agent
so you want to add content on your website right ?
Of course! and the link titles need correcting.
Wp-Agent
okay i will provide your demo website access once finish all work then please inform us that we put your site live server
ann baker
I don’t understand. “please inform us that we put your site live server”…what does that mean
Wp-Agent
I mean we are developing your website as per your requirements on our demo server once all work then we will live your site on your hosting
ann baker
But the links were to be corrected last Monday! how do I access the site to put the info in and pictures? I thought I was supposed to give the info for each link to you and you enter it. Is that correct? when can we begin doing this? and how?
Wp-Agent
Okay let me give you demo site access please update what ever you want to add okay
ann baker
how do i make and keep a copy of this chat session?
Wp-Agent
just now hold on
ann baker
how do i send them?
Wp-Agent
Please email us all content which is you want to add on website support@24x7wpsupport.com
ann baker
including pictures and where they go? also need to have a copy of this chat.
Wp-Agent
it will be automatic update on your ticket after send email from your side and when your chat is over after that you will get option to receive transcript on email click on that button
ann baker
okay. I will send the writing for the home page, and for each link page by page with photos attached.
Wp-Agent
This is your new password – lost@123
ann baker
okay. i will have to do it several different times because there is a lot to put on. can i gain access every day?
Wp-Agent
yes
ann baker
okay. when you receive each info, how long does it take for you to put it on?
Wp-Agent
After you email we need at least 24 to give you update about your work
ann baker
okay. but that is what i was told before and waited a week. i hope it will be better this time.
Wp-Agent
yes you can change and this your client area login details when ever you want to give us any update please login on the link ans reply us via ticket
ann baker
okay. i will try it. hope it works.
Wp-Agent
Okay
ann baker
let’s end the chat.
Wp-Agent
okay and thank you ann
0
8 years
0 Answers
100 views
0
Leave an answer