I have been locked out of my website

Ashley
assitance

WordPress Agent
yes

Ashley
I have been locked out of my website

WordPress Agent
ok
May I know your Website Address Please ?

Ashley
www.********************.com

WordPress Agent
ok
what is your issue

Ashley
I cannot get into the back end of the webiste,
it says the email is not registered to this website

WordPress Agent
ok

Ashley
I don’t understand why the person I called couldn’t help me?
and now I have to repeat the story all over again via text

WordPress Agent
please wait let me check

WordPress Agent
Can u give us Your Site Username and Password please ?

Ashley
the user name should be ********* I don’t have the password that’s the problem and they say my email isn’t linked to the account

WordPress Agent
Please provide the correct customer ID and Password for Godaddy

Ashley
Customer Number *********

WordPress Agent
ok

Ashley
pw ***********

WordPress Agent
please wait let me check

Ashley
k

WordPress Agent
Authentication failed. You entered an incorrect username or password.

Ashley
can I please talk to someone!

WordPress Agent
please send correct login details

Ashley
wow great customer service!

WordPress Agent
+1-888-818-9916

Ashley
how I am suppose to get into my account
this is bs
you can’t lock someone out of there account
info@********.com should be connected to the New Calgarian site
hello – is that right you are saying info@**********.com is not connected to the *********.com

Ashley
Can you answer my above question

WordPress Agent
You want run your all login accounts in your site right?

Ashley
I want to login into the ************** site
and when I went to reset the password the user name and email I have on file for wp says it doesn’t recognize it

WordPress Agent
***************.com  is this is correct domain?

Ashley
I am asking you – is info@********.com connected to this website
yes
www.*************.com

WordPress Agent
Do you have correct logins of godaddy?

Ashley
yes but WordPress Agent said it was not right
and I am confused why I give you access to my godaddy account when this is wordpress
why can’t you check if info@**********.com is connected to this website
and send a reset password to that email

WordPress Agent
We can fix your issue.

WordPress Agent
Because your database has been overflow due to many login attemts

Ashley
so is this fix the issue for the site to function?
what do you mean “after get the required info”

Ashley
“after get the required info” – what does that mean?

WordPress Agent can you answer my above question please
WordPress Agent
We need to work with your database and code for fix your issue and for this
We need if you have ftp logins or cpanel logins
And if you don’t have above info then it can be fix from with godaddy logins

Ashley
okay
so how long will it take to fix? and do you work on this instantly

WordPress Agent
It will be fix within 10-15 minutes after get correct required logins

Ashley
ok hold tight on hold with godaddy to get info you need

WordPress Agent
okay