I installed a plugin and now my plugin page is taking over the menu

Darlene
I installed a plugin and now my plugin page is taking over the menu

WordPress Agent
May I know your Website Address Please ?

darlene
abc.com

I am logging in thru this link ********* gave me
when i try to login thru the email not able to can we fix this also, also started a site under d************,how to link the two

WordPress Agent
Can u give us Your Site Username and Password please ?

darlene
******* – login
*************** – password
not sure if it will work, i will show you what i mean,

darlene
here is the other account, want to link them to the woocommerce site

***********.wordpress.com
email is ******@gmail.com
login – *******
password – *******

WordPress Agent
okay

darlene
i am trying to edit *********, but can even sign in with wordpress

WordPress Agent
first lets resolve the issue on one site,okay so you have connected your wordpress.com site and your ********* site ?

darlene
yes, i think the wordpress designerkentuckyderbyhats is wordpress.org

WordPress Agent
wordpress.com site’s changes will not reflect on your real site

darlene
********.com is connected to *********,not sure I understand

WordPress Agent
so right now you want to fix your menu right ?

darlene
yes

WordPress Agent
Please provide the correct customer ID and Password for *********

darlene
can you login in and hit plugins, installed plugins, skip to main content, its a mess
are you asking for my ********* password

WordPress Agent
okay

yes, I am asking for ********* password, if you’re comfortable.
because we cant login in wordpress dashboard without it

darlene
******.*****.com/wp-admin
password – ***********

if the above is not correct than this is it
*********
username *********
password ***********
*********@gmail.com
http://www.*********.com/wp-admin/?page=wc-setup&step=next_steps
this link took me to woocommerce, from there I hit add product, my entire account is messed up

WordPress Agent
Please wait for some time. I am checking the issue.

darlene
thank you,
are you still around

WordPress Agent
yes
I got away

darlene
could you login

WordPress Agent
Authentication failed. You entered an incorrect username or password.

darlene
ok

not sure what to do I logged in either thru my ********* panel or woocommerce
please see if you can fix the login for wordpress

WordPress Agent
unless we get login details of your *********, we cant fix that

darlene
do you want my ********* password to login into *********

*******

WordPress Agent
yes

darlene
thats the login to ********* directly, from there go to products, than webhosts

WordPress Agent
whats customer ID

darlene
12*****29

WordPress Agent
I m in

darlene
good, the entire thing is a mess

WordPress Agent
okay so now which is your site whose menu u wanna change

darlene
*********.com
i want to be able to login to wordpress.com
noting works to login there for this account

WordPress Agent
no

darlene
what should we do

WordPress Agent
you should login to http://www.*********.com/wp-admin

darlene
what password

WordPress Agent
the one which you have set

darlene
thats were i am confused, not sure, i have been loggin in thru *********

WordPress Agent
okay

darlene
can you figure the password out

WordPress Agent
yes, we can reset it
if you want

darlene
ok,are you going to reset it?

WordPress Agent
yes

darlene
can you see the dashboard, can we fix the other problem in dashboard?

WordPress Agent
yes sure

darlene
thanks

WordPress Agent
you are welcome!