admin help
Question
Brian
admin help
Wp-Agent joined the chat
Wp-Agent
May I know your Website Address Please ?
Brian
xyz.com
Wp-Agent
Please wait for some time. I am checking the issue.
Brian
ok thannks not going anywhere.
Wp-Agent
If i am not wrong you want to login in website right ?
Brian
correct.i tried http; xyzwp-admin and it doesn’t take me to the login.
Wp-Agent
Do you remember your old user name and password
Brian
username-abc old password-***** then I believe it was-*****
Wp-Agent
please wait let me check
Brian
okay
Wp-Agent
are you with host-gator ?
Brian
yes I am.
Wp-Agent
just for checking can i have your hosting login details
Brian
you mean my hostgator username and password?
Wp-Agent
Yes
Brian
username-alienboy50 password-ImAFrickenPot
Wp-Agent
what is your registered email with hostgator ?
Brian
abc@gmail.com
Wp-Agent
I m checking ‘
Brian
okay.
Wp-Agent
okay sir, we can reset your password
Brian
okay.just tell me what I need to do please.
Wp-Agent
we can do it, via codes and database
there will be a little service charge for this
Brian
what I mean is if I type in http://abc/wp-admin it will bring up my admin login?
Wp-Agent
yes sir
then we will provide you your new password
Wp-Agent
your full name ?
Brian
Brian Kiser
your new password : ********
username : abc
Brian
Thank you for the help…
Wp-Agent
are you logged in ?
Brian
hold tight.
Wp-Agent
a’ight
Brian
I tried http://abcx/wp-admin on a new tab and it still doesn’t come up.
Wp-Agent
http://abc/wp-admin
what are you seeing on this page ?
Brian
JoAnna Cameron-3 pinterist
Wp-Agent
can you send a screenshot ?
Brian
how do you do that?
Wp-Agent
take a screenshot and send it here
are you on PC or mac ?
Brian
pc laptop.inspiron
Wp-Agent
okay
okay.done.i have it on snaggy.
Wp-Agent
copy paste that page’s web adress here
paste its URL here
Brian
TUxih.jpg
Wp-Agent
you are entering your site’s name in the wrong field
it should be entered in browser’s address text box
please use chrome , internet explorer is not reliable
Brian
okay.i can get into my admin screen from up there,but it says certificate error.said its not secure.i should do google chrome from now on I guess? but I do see my admin screen.whoopie!!!
Wp-Agent
internet explorer is the worst browser ever
Brian
well that sucks.ill go do google chrome from now on.
Wp-Agent
thank you sir
Brian
Thank you sooo much for helping me…you guys rock!!
Wp-Agent
oh. that sounds good
🙌
Brian
have a grest night.bye bye…
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8 years
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