I cannot get a new password as the system does not recognise my email

ann
I cannot get a new password as the system does not recognize my email even though wordpress emails me on the email regularly

WordPress Agent
May I know your Website Address Please ?

ann
*****.co.uk

WordPress Agent
ok
Your site is hosted at ***** right ?

ann
That is correct

WordPress Agent
Ok
Please provide the correct Email ID and Password for *****

ann
*******@******.co.uk

WordPress Agent
Password?

ann
Why do you need the password that is supposed to be secret

WordPress Agent
ok, you info will be secret no need to worry about it

ann
****

WordPress Agent
Actually php is conflict with jscript and thats why you get this issue

ann
oops ******
What dose that mean and how do I overcome this issue

WordPress Agent
let me check

ann
What is my issue?

WordPress Agent
Actually there is main issue with your login table which has been overflow
Due to many attempts of login

ann
On no attempt did the site recognize my email to send me the password reset

WordPress Agent
As i told you above there is a backend issue with your login table
And we need to sync it after fix it , this issue can’t be come again

ann
So that must be an issue with your end and not mine

WordPress Agent
Can you please tell me starting date of your issue ?

ann
This evening was the first time in quite a long time that I tried to login in to adjust my website so when it started I could not tell you

WordPress Agent
You mean you were able to login in morning right ?

ann
No I have not tried to log in for many months

WordPress Agent
oh
Let me check it again

ann
ok

WordPress Agent
Yes , issue coming from your table

ann
What is my table?

WordPress Agent
User login table
And for your confirmation without fix it from table you can not login in your site

ann
And will that fix it properly what is it that you will do considering that you say that it comes from me?

WordPress Agent
I will work on your user table and fix it properly

ann
yes
So when will I be able to work on my website and get a new password?

WordPress Agent
May i know your current logins which are not working ?

ann
My email address to which I requested the reset of my password is ********@*****.co.uk

WordPress Agent
Do You know about  these email  ****@*****.co.uk , support@********.com

ann
I dont think I have access to the top one and I dont know the second one

WordPress Agent
Should i delete both the account from your site ?

ann
Yes you may I only use the yahoo one

WordPress Agent
ok
I going to make you only admin of your site and delete all other admin users

ann
The only other admin user was ******* but not for years

WordPress Agent
Can i delete ***** account ?

ann
If it is connected to my site then yes but not her actual account
How many admins are there connected to my site?

WordPress Agent
***** has permission of login in your site and he can do anything in your site
2 admins for now

ann
It is a she

WordPress Agent
You and ****
Sorry

ann
In which case delete ***** as an admin she helped me to set it up originally but I’ve done it all myself for years

WordPress Agent
ok
Please have a look at your logins
Username:  *********
Password:  ********
Email: ******@*****.co.uk

Site Login Url:  http://********/wp-admin
Please check and let me know

ann
It didn’t work
I tried with the email and the user name

WordPress Agent
ok
let me check it again
Sorry i gave you incorrect login url:
Please try it here  http://**********.co.uk/wp-admin

ann
i’m in now thank you

WordPress Agent
Your Most Welcome Ma’am!

ann
We succeeded
over and out

WordPress Agent
Is there any other issue ?

ann
Not that I can think of we have been trying to sort this out for ages and I’ve had enough now

WordPress Agent
ok