I had to do a fresh word press install and now I can’t see my old account

Lisa
I had to do a fresh word press install and now I can’t see my old account.

Lisa
We had to change our hosting provider…we did a fresh install and I would like to get my old content back onto the new install. We had originally paid for the All In One package.

WordPress Agent
May I know your Website Address Please ?

Lisa
www.***********.com

WordPress Agent
Who is your current hosting provider?

Lisa
Site ******. We just switched from ipage.

WordPress Agent
Do you have access of both the hosting providers?

Lisa
Not anymore.
Is there no way to get my old stuff back?

WordPress Agent
Can you please provide me logins for ipage?

Lisa
*********************
Well I lied LOL guess I can still log into ipage.

WordPress Agent
What is the username and password for ipage?

Lisa
username **********
password ***********

WordPress Agent
ok please wait let me check
Do you have previous backup of your site

Lisa
Well I honestly don’t know. Sorry…I’ve been out of the loop.
I know it was set to have backups but I don’t know were they were stored.

WordPress Agent
There is no any content present at i****

Lisa
right, because we’ve switched to site ground

WordPress Agent
If you have any backup then we can change your fresh wordpress in your previous content
are you there?

Lisa
Sorry, kids needed attention. I will see if I can find it.

WordPress Agent
Ok