I’m having problem with my woocommerece subscription renewals

Allison
need assistance

WordPress Agent
Hi …How may I help you?

Allison
Im having problem with my woocommerece subscription renewals

WordPress Agent
May I know your Website Address Please ?

Allison
www.*********.com

WordPress Agent
let me check

Allison
thank you!

WordPress Agent
you are talking about subscription

Allison
yes

WordPress Agent
May i know wp-admin username and password

Allison
can i trust you?

WordPress Agent
I am not a individual, we are 24x7wpsupport

Allison
******

WordPress Agent
let me check

Allison
thx 🙂

WordPress Agent
what’s issue you are facing with subscription

Allison
its showing the renewal amount in the net sales (dec10-dec11) But it didnt get settled through the gateway. The initial sale goes through fine so i know the gate way is working but I dont know why the renewal isnt, in the begining I set up a coupon for recurring but went back and fixed it.. well i thought i did anyway

WordPress Agent
We may fix your issue, it will take some time to debug and solve

Allison
The toal that hasn’t gone through is 32.95. One renewal for 21.95 and one renewal for
** everything else has settled

WordPress Agent
ok
can you share url that i can understand
I mean where you get this differences

Allison
give me 1 sec

WordPress Agent
yes

Allison
do u see that?

WordPress Agent
ok
for rectifing and solving your issue we need some time
Is it ok for you?

WordPress Agent
this must be some conflicts or anything else

Allison
can you guarantee that it will get fixed?

WordPress Agent
We will fix

Allison
ok
yes can It be fixed today

WordPress Agent
It will take 1-2 days
tonight or tomorrow

Allison
ok, the 2 orders that renewed ar Michael ***** #6378 and ******* #6374

WordPress Agent
Ok

Allison
on page 2

WordPress Agent
we started working on your isues

Allison
did you email it?

WordPress Agent
Yes
please let us know that we allocate engineer to your fixes

Allison
Will you tell me once its fixed?

WordPress Agent
we will solve it within 2 working days and let you know by phone/email

Allison
951-***-5833

WordPress Agent
In between please do not change any thing on site

Allison
ok