Its a fatal error

Paige Green
Why do I have these errors?
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/momtown/public_html/wp-content/db.php.
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/momtown/public_html/wp-content/object-cache.php.

Warning: Cannot modify header information – headers already sent by (output started at /home/momtown/public_html/wp-content/db.php:21) in /home/momtown/public_html/wp-includes/pluggable.php on line 1216

WordPress Agent
May I know your Website Address Please ?

Paige Green
www.**********.com

WordPress Agent
Its a fatal error. we need to fix it

Paige Green
what does that mean
is it with the theme, server or what?

WordPress Agent
A fatal error or fatal exception error is an error that causes a program to abort and may therefore return the user to the operating system. When this happens, data that the program was processing may be lost. .

Paige Green
what do I need to do to fix it

WordPress Agent
we will do it

Paige Green
that is fine. I also have something else that needs to be fixed.

WordPress Agent
No need , We will take care all

Paige Green
okay. when you type in www.**********.com it brings up the theme name Julia WordPress blog. How do I get rid of that?

WordPress Agent
I see it. we will  get rid off also

Paige Green
okay. I am also having problems loading media. Is that part of the fatal error issue?

WordPress Agent
let me check the error first please
with media

Paige Green
okay

WordPress Agent
Can u give us Your Site Username and Password please ?

Paige Green
username **********
password ***********

WordPress Agent
ok
we also need the site******* Login details

Paige Green
username **********
password ***********

WordPress Agent
Is it for site****** ?

https://ua.site*******.com/login_office.htm
I need the login of hosting
image.png
Are you there ?

Paige Green
I am here
yes

WordPress Agent
okay, we will fix it then drop you email

Paige Green
thanks!