We are locked out of our account and someone posted profane language on our banner

Cameron
We are locked out of our account and someone posted profane language on our banner. *******************.org

Cameron
Can you please help me get back in. Is there a security question I can answer? *******************.org/wp-admin

WordPress Agent
Your site is hosted at ****** right ?

Cameron
Yes, I am able to login there now after calling them.

WordPress Agent
ok Let me check
I can fix your login issue.
Fine by me.

Cameron
Yep. prefer email?
And send on   cennis@*******************.org

WordPress Agent
Please provide me logins for ******
Email and password  for ******  ?

Cameron
info@*******************.org PW: **********

WordPress Agent
ok please wait i am working on your issue

Cameron
Cool. Have at it.

WordPress Agent
I have recovered your logins but there is another issue in your site
Php conflict with jscript
And your site has been hacked

Cameron
Well, I guessed that from the text on the banner. What next?

Cameron
All that stuff comes down and it goes back to normal?

WordPress Agent
Yes

Cameron
Think we are good.

WordPress Agent
ok
Can you please tell me that what is the starting date of your issue ?

Cameron
We noticed today!

WordPress Agent
oh ok
We will email you after fix your issue at cennis@*******************.org
It will be fix within 24 hours

Cameron
Thank you!

WordPress Agent
Your Most Welcome!
Have a great day!