setting password for website
Question
Rena
help setting password for website
Wp-Agent joined the chat
Wp-Agent
May I know your Website Address Please ?
Rena
xyz.com
Wp-Agent
ok we will do it for you
Rena
can we talk to you live?
Wp-Agent
Live calling is not possible with me
The Telecallers are not much techinical
so we will here for your help
Rena
our website designer gave me a user name: renajaffe and a link to set the password. That link isn’t allowing me to do so.
Wp-Agent
we will help you
Wp-Agent
Provide you new user and password for login as admin
Rena
thank you.
Rena
OK. let’s go ahead
Wp-Agent
i already assigned it to our tech team member, now Wp-Agent will join you in next few second and fix it asap.
Where your site is hosted?
Rena
xyz.com/hosting
Wp-Agent
Please provide me customer id and password for this?
Rena
we have info on site credentials and staging site. are either of these what you need?
these are listed as URL
Wp-Agent
Do you have any account with godaddy?
Rena
no
Wp-Agent
Do you have logins
Rena
this is what we have
https://xyzcom/wp-login.php
Wp-Agent
But you need to find your hosting logins for fix this login issue
Rena
what are hosting logins?
Wp-Agent
xyz/hosting You are saying that here is your hosting
So we need the username and password for login your hosting account
Rena
yes. hee is another address i found
xyz.prod.iad2.abx.net
McCartney hosting sent us this site credential information
URL: https://xyz.com/wp-login
User name: abc
PW: **********
Wp-Agent
ok
which password you want to make?
Rena
******
Wp-Agent
ok
Ok please try login with username admin and password whivh you give me last yo…
And your site login url is https://xyz.com/wp-admin
Rena
we are doing this now
Wp-Agent
Are you able to login?
Rena
not using user name admin and password beginning with qbc
Wp-Agent
user abc
password ********
This is your current login info
Rena
we are in. is this the way we enter the website each time?
Wp-Agent
yes you have to use always the same url to login in your dashboard
Rena
so the steps are: URL which ends in admin, user name password
Wp-Agent
yes
Rena
thank you so much Justin! Good bye.
Wp-Agent
Welcome rena
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