Site is down!!! Help.

Jackie Bauer
Site is down!!! Help.

WordPress Agent
May I know your Website Address Please ?

Jackie Bauer
***********.com

WordPress Agent
ok
where is it hosted?

Jackie Bauer
********.com
at least that’s the email server
I’m freaking out

WordPress Agent
Alright
No worries

Jackie Bauer
I was updating language on one of the pages and it shut down

WordPress Agent
let me see

Jackie Bauer
THANK YOU
I can’t even log in now

WordPress Agent
To fix your issue , we need your permission to login to **********.com

Jackie Bauer
So username and password?

WordPress Agent
yes

Jackie Bauer

username is ********
password is *********
if that password doesn’t work try ********.

WordPress Agent
ok
Hold one plz
On*

Jackie Bauer
ok

WordPress Agent
Not working any of your password

Jackie Bauer

try *********
Did that one work?

WordPress Agent
yes

Jackie Bauer
k
any luck?
sorry, I’m just having a panic attack
slightly

WordPress Agent
Please tell me one thing
Are you sure you had wordpress hosting ?

Jackie Bauer
Yes. I was logged on about an hour ago
And was updating a page
I went to a different window and when I went back it shut down

WordPress Agent
Do you have more than 1 hosting account with *******com?

Jackie Bauer
I don’t think so

WordPress Agent
Hold on
plz

Jackie Bauer
ok
Wordpress username is ****** and password is ********.

WordPress Agent
really

Jackie Bauer
yes and I can’t log in

WordPress Agent
image.png
this screenshot says you do not have hosting purchase

Jackie Bauer
what does that mean? I was just on the site.
I’ve never had a problem

WordPress Agent
I am checking

Jackie Bauer
until I went to update something today
I don’t update it often

WordPress Agent
what you did

Jackie Bauer
I was editing a page on the site

WordPress Agent
humm
before this – did you have an account or free blog on ********com ?

Jackie Bauer
We had a designer design the site ages ago, but she is no longer around
And she designed it through wordpress

WordPress Agent
Alright

Jackie Bauer
Emails are hosted through Register

WordPress Agent
check you have SMS ?
You got SMS?

Jackie Bauer
Do I on my phone?

WordPress Agent
I am checking
if you got SMS

Jackie Bauer
A2 Hosting
Does that help?

WordPress Agent
image.png
Was this your site?

Jackie Bauer
The image is not coming up
Just circling
Does A2 hosting mean anything?
I’m afraid to hit anything and get off this chat!
You still there?
WordPress Agent?

WordPress Agent
ok
A2 Hosting detials plz??

Jackie Bauer
I don’t know if I have it
The programmer set it up

WordPress Agent
umm
ok Let me ask you this
Which company Do you pay
except ********.com
for hosting

Jackie Bauer
A2 I guess

WordPress Agent
I am sure , there has to be another account on *********.com or Some other hosting Company

Jackie Bauer
Honestly the designer handled all of it
It would be A2 then, right?

WordPress Agent
tell me your A2 Hosting email if you have it
where you get bills

Jackie Bauer
dbauer@bauertrialprep.com

WordPress Agent
for A2
What is the name of your first pet?

Jackie Bauer
that’s where the welcome email came
Bailey

WordPress Agent
Validation Email Sent
Reset password and let me know

Jackie Bauer
hold one sec
**************
reset it

WordPress Agent
Pls wait

Jackie Bauer
k

WordPress Agent
I see your hosting company is very poor

Jackie Bauer
really?

WordPress Agent
Well, We can fix your issue

Jackie Bauer
You can get the website back up?

Jackie Bauer
Why did this happen?

WordPress Agent
WordPress Updated and You have removed all the files from the server by mistake

Jackie Bauer
What??? I didn’t remove anything though.

WordPress Agent
as I said , this was a mistake

Jackie Bauer
But you can bring everything back?
And what do I do about the bad hosting situation?

 

Jackie Bauer
So the site would be hosted on Worpress?
Rather than A2
?

WordPress Agent
Yes, we can host your site.

 

Jackie Bauer
I just need it up ASAP…
I don’t know what to do.

 

Jackie Bauer
Will you be the one fixing the site?

WordPress Agent
I will get it fixed asap let’s say 2 hrs.

Jackie Bauer
I have clients waiting for the page I was updating and I’m freaking.
Okay

WordPress Agent
Hold on

Jackie Bauer
k
Once it’s fixed can you also help me edit the page that I was originally trying to fix?

WordPress Agent
Sure
Lifetime support
As I said

WordPress Agent
Kindly wait

Jackie Bauer
ok

Jackie Bauer
What’s this?

WordPress Agent
click
on it pls

Jackie Bauer
Okay I’ll work on this now, one sec.

WordPress Agent
Sure thanks

Jackie Bauer
all done

WordPress Agent
ok Good ty

Jackie Bauer
Okay. Now you can fix it?
Should I stay on the chat so you can let me know when everything is okay?

WordPress Agent
Kindly wait.

Jackie Bauer
ok

WordPress Agent
I am setting up site on my server

*********.com
please wait this will load in 30 min

Jackie Bauer

Ok
And the login is the same?

WordPress Agent
Yes

Jackie Bauer
Okay. Once it’s loaded can I text you back about updating the page?

WordPress Agent
Yes

Jackie Bauer
Okay so I will keep the chat box open.
THANK YOU SO MUCH

WordPress Agent
sure

Jackie Bauer
Really appreciate it