Website **********.com not loading?

Steven Prinz
Website *********.com not loading

WordPress Agent
Hello Steven

Steven Prinz
Hello

WordPress Agent
Yes
Please wait for some time. I am checking the issue.
i see the issue
its downloaded when we will open it

Steven Prinz
yes.

WordPress Agent
Its attack oh malware on the site

Steven Prinz
My site is hosted through you and *******
All I do is post pictures that I personally take on my phone and text I write.  nothing fancy.

WordPress Agent
yes
i see  the

Steven Prinz
How is maleware on there?

WordPress Agent
Hosting its *********

Steven Prinz
Did ******** get hacked?

WordPress Agent
No ,we will fix it

Steven Prinz
Excellent.  Can you tell me how it happened?

WordPress Agent
I am still checking and see there is no security on site
corrupted file raised this malware issue

Steven Prinz
I figured you or ******** have some sort of basic security for the sites you host.
Like I said my site is pretty basic.
Just some pictures and text about albums I have spinning on my turntable.
It’s there just for fun.

WordPress Agent
Ok we will scan whole site and also create the security wall for your website

Steven Prinz
Is there no security set up by default? when someone hosts through you?
Seems like there should be something.

WordPress Agent
If you host the site at our hosting then we will take care all these type of issue

Steven Prinz
1. Will my previous posts be intact?

WordPress Agent
we need to check and fix.

Steven Prinz
Why?
This is just a site I have up for fun. I’m not making money off of it.

WordPress Agent
The other option is just host your site at our side
Then we will take care about it

Steven Prinz
I thought ********** was the option I had to use with you in order to have my own domain name.
I set everything up from the WordPress website.
Your site had me set it all up through ********.

WordPress Agent
You used WordPress software as like many application used at ********
but at our side only WordPress site hosted . no any other application is  installed here

Steven Prinz
Can I host “***********.com” at WordPress? or, does it have to be *********.com?

WordPress Agent

yes you can host *********.com this one with WordPress
support
http://24x7wpsupport.com/wordpresshosting.php

Steven Prinz
That’s what I thought I set up.

WordPress Agent
http://24x7wpsupport.com/wordpresshosting.php
Its our hosting plan

Steven Prinz
I did everything from your site.  It was the one that popped up the ******* hosting site.
Can I move the ********* site over to WordPress directly?
Or do I have to start all my posts from scratch?

WordPress Agent
yes we will move there
http://24x7wpsupport.com/wordpresshosting.php
select the plan first

Steven Prinz
I would want to go with the Personal

WordPress Agent
ok
fine

Steven Prinz
Can you set that up or do I need to go through the other tab I have open?

WordPress Agent
we will set up it

Steven Prinz
How do I go about porting the ******** posts over?

WordPress Agent
we will migrate it

Steven Prinz
That’s fine.

WordPress Agent
ok
can we go ahead ?

Steven Prinz
I wish I would have known i could do it this way to begin with.

Steven Prinz
Sorry for the dumb questions, but other than my other site with you, ************.com, and social media, I know nothing about how web hosting works.

WordPress Agent
its is in free plan
which is not much useful

Steven Prinz
In all honesty, I’m a bit ticked that your site suggested ******** instead of defaulting to WordPress directly.

WordPress Agent
We never suggest for ********

Steven Prinz
I swear I started out on *********.com when I went to reserve the name and set the site up, it popped up at one point, suggesting *********, so that’s what i used.  I figured it was what you used for self-named domains.
Can all this be done today?
Now?

WordPress Agent
It will be complete within 12 hours

Steven Prinz
Cool.
Do you know how I cancel with *********, so they don’t renew me?

WordPress Agent
We can cancel it from *********

Steven Prinz
Thank you.
Are they not a reputable company?
Just surprises me that they have no security set up by default for the sites they host.
So how do we move forward?

WordPress Agent
**********.com

Steven Prinz
Got the email.
Standby…

WordPress Agent
ok

Steven Prinz
So what now?  Do I get any text or email notification when everything is set?

WordPress Agent
Please provide the correct Username name and Password for ******

Steven Prinz
Okay,  One sec.

WordPress Agent
ok take your time

Steven Prinz
Okay, just changed it to ********
User is my email, I think.

WordPress Agent
Can you please tell me that from where you have purchased your domain?

Steven Prinz
I purchased it from *********.

WordPress Agent
Domain?
And i need the username and password for *******.com

Steven Prinz
Okay,
Login name to ********* is ***********.com
PW is *********
*********name is **********
**********

WordPress Agent
password for ***********.com?
Let me check

Steven Prinz
**********

WordPress Agent
Its working and i am in your ********* account

Steven Prinz
How about ********…Can you get in there too?

WordPress Agent
Yes

Steven Prinz
Cool.
Should i still hang on?

WordPress Agent
You can log off the chat
We will call you and email you if we need any other info from you
And after complete your work we will email you

Steven Prinz
Okay.  Thanks for all your help.  I wish I would have known I wasn’t being hosted by ******** from the start.

Bye