WP All-in-One import function causing a HTTP 500 error on a site

Ryan
I have a question about WP All-in-One import function causing a HTTP 500 error on a site

WordPress Agent
May I know your Website Address Please ?

Ryan
*********.com
Hello?

WordPress Agent
Yes
I see the issue
We will fix it

Ryan
What is the issues and how will you fix it?

WordPress Agent
Its code mess up issue , we need to fix it through the file
Please provide the correct customer ID and Password for ******

Ryan
Explain to me what the issue is and I will fix it
I don’t feel comfortable giving you the credentials

WordPress Agent
Ok we will guide