My site was infected with Malware and has been cleaned up.

Question

carrie
My site was infected with Malware and has been cleaned up.  Now several pages and icons are now missing. Can you assist me in picking an new theme

WordPress Agent
May I know your Website Address Please ?

carrie
**********.com

WordPress Agent
we need to scan whole site

carrie
yes, I need to pick one but the bigger question is can I get assistance to make sure all my past info is there?

WordPress Agent
i am cheking. Okay We will do it for you

carrie
ok, I have also partnered with Sucuri for security…

WordPress Agent
Ok

carrie
why doesn’t WP have adequet security?

WordPress Agent
I need to check the reason why its infected with malware

carrie
yes my question…
but also can we make sure the http is changed to https?

WordPress Agent
Ok, we will check that also

carrie
ok so let me search for a theme…
then can I get back on chat with this url and have assistance?

WordPress Agent
No need to search for theme

carrie
?

WordPress Agent
first we need to check and scan whole site

carrie
oh ok…
will that take time?
I have had that time several times last week….

carrie
I already had Blue Host do that

WordPress Agent
Bluehost will not fix this. this is technical task

carrie
is that who I am texting now?

WordPress Agent
Yes

carrie
and what about security?

WordPress Agent
We also fix the security issue, so don’t worry about

carrie
yes i see… that’s why i have sucuri

WordPress Agent
Its just for text add . edit, and update

carrie
i just did

WordPress Agent
I already explained all the thing here,
If any issue you can ask me

carrie
yes i am aware, that is why i secured sucuri

WordPress Agent
we will fix it ,Please provide username and password of site.

carrie
username: ***********
password: *************

WordPress Agent

we will an email you when it will fixed.

carrie
yes, thanks for help..

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Beth 8 years 0 Answers 162 views 0

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