Updating our organization’s website with the most recent WordPress update and plug-ins when the website crashed

Alison Sant’Anna
Need assistance

WordPress Agent
Hi …How may I help you?

Alison Sant’Anna
Hi! I was updating our organization’s website with the most recent WordPress update and plug-ins when the website crashed. I am unable to get to our website or the admin side of it.

WordPress Agent
May I know your Website Address Please ?

Alison Sant’Anna
*************.org

WordPress Agent
I see the issue , its happened due to code mess up we will fix it

Alison Sant’Anna
Great thank you so much!!

Alison Sant’Anna
Will do!

WordPress Agent
Hello!
Please provide the correct customer ID and Password for *********

Alison Sant’Anna
Hi
Customer id: ********
Password: **********

WordPress Agent
Incorrect password

Alison Sant’Anna
I recently started this job and there was someone before me who crated the login and password for the account.

WordPress Agent
You can reset your password for *******

Alison Sant’Anna
Okay I’ll do that now

WordPress Agent
Ok

Alison Sant’Anna
Working on changing password- sorry

WordPress Agent
ok
what is the new password?

Alison Sant’Anna
Whoever made the account originally used their email and does not work here anymore, and ******** is not recognizing that email or any other.
So it is not letting me change the password

WordPress Agent
Who setup your site?

Alison Sant’Anna
We found the email address whose it is! Will reset now

WordPress Agent
Ok

Alison Sant’Anna
Sorry- waiting for it to be updated

WordPress Agent
ok

Alison Sant’Anna
Try this password: ********
Sorry ********

WordPress Agent
ok thanks
I am logged in.
it will be fix within 24 hours.

Alison Sant’Anna
Thank you so much!

WordPress Agent
And after fix your issue we will email you.

Alison Sant’Anna
Awesome again thank you so much especially being patient with me. Anything else?

WordPress Agent
If we need anything from you we will email you.

Alison Sant’Anna
Thanks!