When I upload a image all I see is a blank box and I can’t insert the image into the blog

Nancy Carty
When I upload a image all I see is a blank box and I can’t insert the image into the blog

WordPress Agent
May I know your Website Address Please ?

Nancy Carty
**********.com/blog

WordPress Agent
plz wait

Nancy Carty
I have been waitng 15 minutes

WordPress Agent
oh sorry
Let me check
On which page you’re trying to upload the img

Nancy Carty
I was using the insert media tab

WordPress Agent
Can u give us Your Site Username and Password please ?

Nancy Carty
This is getting to complicated. I will get my answer else ware or just go to a different platform. Good bye

WordPress Agent
okay