can you help with my server

WordPress Agent
Hi …How may I help you?

Visitor
hi can you help with my server

WordPress Agent
yes Sure

Visitor
awesome!

WordPress Agent
May I know your Website Address Please ?

Visitor
********.com

WordPress Agent
Please wait for some time. I am checking the issue.
Are you with site****** ?

Visitor
I had pointed it to Site****** for about a month but I didnt like their service so i am trying to switch back
I deleted the server info and switched the toggle back but it isnt working

WordPress Agent
i need the site****** login

Visitor
*****.alissa@gmail.com 1brayden2

WordPress Agent
Username and Password for site******

Visitor
yes the emaill is username
the other is the password

WordPress Agent
image.png

Visitor
username **********
password ***********

WordPress Agent
Ok
Your account is suspend due to malware at site

Visitor
at what site?
thats not what they said at all!

WordPress Agent
http://**************.com

Visitor
how?
can you fix this?

WordPress Agent
Do you have Back up of the site ?

Visitor
my account is suspended by who?
i dont think so….

WordPress Agent
ok
Yes we will fix it.

Visitor
thanks

WordPress Agent
Its Ok, Sir