Account suspended for violating Terms of Service

mike
Account suspended for violating Terms of Service. I did not violate the TOS.
Also WP has wrong email, please update my email with the one above.

WordPress Agent
May I know your Website Address Please ?

mike
**********.********.com

WordPress Agent
ok let me check please wait
may i know your issue please ?

mike
Two issues. First, account suspended. For “violating terms of service.” I did not violate TOS.

WordPress Agent
ok.I am checking
please provide us your wordpress account login details to check the issue

mike
which details? password?

WordPress Agent
user name and password

mike
********
**********

WordPress Agent
you are using a free wordpress account . right ?

mike
yes

WordPress Agent
ok wait
did you use your site on facebook ?

mike
no

WordPress Agent
ok
then how did you checked that your site is banned with violating TOS?

mike
that is what the page says when i pull up **********.********.com on my computer, my home pc

WordPress Agent
can you send us screen short
because i am unable to see on our side

mike
Don’t know how, but I can copy and paste the text. It’s white text on a gray background.
**********.********.com is no longer available.
This blog has been archived or suspended in accordance with our Terms of Service.
For more information and to contact us please read the message in your dashboard.

WordPress Agent
if you would like you can move your site on .org hosting with us
after that you will not get this type of messages

mike
I am trying to take a screenshot now. Can you hold a moment?

WordPress Agent
sure

mike
https://screenshots.***********.com/images/8****************003a81.png
That is a link to the screenshot

WordPress Agent
may i know when you are getting this message

mike
Every time I try to open **********.********.com
I am taking another screenshot. The first was highlighted by accident
That is exactly what I see when I try to access my WP blog

WordPress Agent
ok
wait i am checking your issue.you means that when you are opening this link https://**********.********.com

mike
yes

WordPress Agent
you are getting that message

mike
yes

WordPress Agent
ok
may i know which browser are you using ?

mike
firefox

WordPress Agent
ok . we will fix your issue

mike
so, why did this problem occur?

WordPress Agent
not any exact cause is responsible for this

mike
if no cause is responsible, then how can you fix it?

WordPress Agent
I will check your settings and files and after that fix your issue

mike
i don’t understand

WordPress Agent
or you can do one more thing
you can move your complete site on .org hosting with us

mike
why should i do that?

WordPress Agent
you will get more freedom of customization and modification in .org plan

mike
let me think about it. second issue….
email…
wp has wrong email for me…
********l@****t.net
I have not used that in 10 years
********@gmail.com
that is my email
why does wp have that old email, and will you change it please?

WordPress Agent
the primary email can not changes

mike
but that never WAS my primary email
I signed up using the newer email

WordPress Agent
*****l@****t.net
is this your email id?

mike
That is the one wp has, but it is wrong

WordPress Agent
ok
i am checking
you can not change this email id

mike
but that is not my email. Has not been for 10 years. Why does wp have it?

WordPress Agent
sorry but you can not change that

mike
Why didn’t wp use the email i submitted?

WordPress Agent
because its your primary email id

mike
my primary email id is ********@gmail.com. That is the one i submitted. I just learned that wp used an old email…

WordPress Agent
you can buy hosting with us
to do all changes which you want

mike
I might change to wp.org. Can I transfer / export my content from .com to .org?

WordPress Agent
yes
we will do all for you

mike
ok…