When i log into my site i get a red box at the top of the site that tells me that my site can not be acceded.

Misty DeMan
Need assistance

WordPress Agent
Hi …How may I help you?

Misty DeMan
ok so when i log into my site i get a red box at the top of the site that tells me that my site can not be acceded.

WordPress Agent
May I know your Website Address Please ?

Misty DeMan
**********.com

WordPress Agent
can you send me screenshot please

Misty DeMan
i am not sure how to do that with my computer. Can you tell me how to do that?

WordPress Agent
print screen
and paste here

Misty DeMan
how do i take the picture? i do not have a camera on my computer

WordPress Agent
https://lifehacker.com/5825771/how-to-take-a-screenshot-or-picture-of-whats-on-your-computer-screen

Misty DeMan
it tells me i am not authorized to up load

WordPress Agent
issue is coming from this link
http://**********.com/wp-admin

Misty DeMan
yes

WordPress Agent
provide your site login detail

Misty DeMan
*********UN and password **********

WordPress Agent
okay we will fix this issue.

WordPress Agent
are you hosted on godaddy
right??

Misty DeMan
yes

WordPress Agent
we are not from godaddy
right?

Misty DeMan
then how do i fix it? i can do it on my own if you would just tell me. When got word press i was under the impression that i was getting free 24 7 support.
i did not see anywhere in the information i read that i would have to pay for my issues to be fixed.

WordPress Agent
your issue is technical
Your website is on godaddy and you are using wordpress on it

Misty DeMan
yes I am
Ok so is this an issue that i need to get ahold of go daddy for? and what is the issue?
what are the details of the issue i am having? do i need to get a hold of go daddy for this issue?

Misty DeMan
ok so what is the issue i am having? i would like details.

WordPress Agent
actually,on your site some script is working,i mean your site infected by malware. that’s why coming issue on your site

Misty DeMan
how can that be i am running all sorts of malware and anitvirus

WordPress Agent
if you will use our business plan then we will add security feature to remove malware from your site and add your site under scanner tools

Misty DeMan
ok well i am running all my security stuff right now. i will be back with you when i am done.

WordPress Agent
okay,so can i wait here. Now

Misty DeMan
i have to go to work so it will be a while before i am able to get back on. do i keep you on here or do i log off and then get back on here with anther agent?

WordPress Agent
okay