Coupons do not work

Heather Mikel
Coupons do not work

WordPress Agent
May I know your Website Address Please ?

Heather Mikel
*****************.com

WordPress Agent
Please wait for some time. I am checking the issue.

WordPress Agent
Can u give us Your Site Username and Password please ?

Heather Mikel
Why do you need my log in information if you are an account executive if you do not mind my asking? I have a coupon I created that is not working and need it fixed immediately, our sale has already been published on social media.

WordPress Agent
we need the login details to check the internal configuration of site

Heather Mikel
When I call no one asks me for my log in information.
username **********
password ************

WordPress Agent
ok
Please wait , I am checking the issue.

Heather Mikel
Thank you. There is a coupon entitled take20 that should be showing up at checkout that is not.

WordPress Agent
Its not correct Login information

Heather Mikel
Apologies, the username is ********admin

WordPress Agent
ok I see issue we will fix it

Heather Mikel
What issue are you finding with my site?

WordPress Agent
There is configuration issue and JS Issue

Heather Mikel
how do I fix it,

WordPress Agent
we will fix it, when It will done we will inform you.

Heather Mikel
thanks, good day.

WordPress Agent
ok thanks