apparently our hosting is with nexcess

WordPress Agent
Hello!

tammy
can we like skype so i could explain this to you better?

WordPress Agent
sounds good
Do You have login details of nexcess?

tammy
ok so the previous team said he cannot give me the login info because he has all the database for all his websites on the same account
what he said to do
is FTP the website

WordPress Agent
No need to worry about it we will only work on your site content

tammy
he jusnt need your public IP address so he can white list you in the firewall
after that we can resolve everything and hell give me the info

WordPress Agent
Yes its will be fine for us if you provide ftp for your site

tammy
alright so how do we go about this, i’ve never done it before
he said he would need your public IP address
can i get that to send to him?

WordPress Agent
ok tomorrow we will send you our ip

tammy
it cant be done today?

WordPress Agent
Actually we are not authorized for share our ip , we need permissions from our manager for share our ip and he will come tomorrow

tammy
sounds good
so we’ll talk again tomorrow
thanks for all your help once again

WordPress Agent
Your Most Welcome!
We will email you our ip and call for lat you know about the mail