I’m getting an error when I try logging on.
Question
Jessica
We hosted our site through wordpress and just redirected it to another party but I thought I would still have access to the content within WordPress; however, I’m getting an error when I try logging on . Help?
May I know your Website Address Please ?
Jessica
www.abc.org
Wp-Agent
please wait let me check
Jessica
Thank you!
Wp-Agent
This is your correct url right http://www.abc.org ?
Jessica
yes, it is
Wp-Agent
You want to login in your website right
Jessica
9KB • application/vnd.openxmlformats-officedocument.wordprocessingml.document
yes sir, the admin portion. When I try to, i get the following screen
Wp-Agent
let me check
who hosted you website ?
Jessica
dreamhost
Wp-Agent
Can i have your dreamhost login details for checking your issue
Jessica
yes one second
username: xyz@abc.com
password:***********
Wp-Agent
Please wait let me check
Please allow me more time i am checking
Jessica
ok thank you.
Wp-Agent
Your website not on wordpress software
Jessica
No, it’s through another platform now. but i thought I would still have access to my wordpress items.
There’s a ton of information within our wordpress pages that I still need.
Wp-Agent
Do you have login details of wordpress pagess
Jessica
yes
Wp-Agent
Yes
Jessica
http://abc.org/wp-login.php
Username:abc
Pwd: *************
Wp-Agent
Do you have wordpress.com login details
Jessica
I just sent them
Wp-Agent
What is your registered email id
Jessica
I don’t know what that means. My email address is the one on the account. abc@vgf.com
Wp-Agent
Let me send this chat to my senior
Wp-Agent
Hello Jessica
Jessica
Hi Sam. I’m praying you can help me!
Wp-Agent
Yes sure
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Its your WordPress site right
?
Jessica
yes!!
Wp-Agent
Who deleted this site ?
Jessica
Um, I didn’t????
Wp-Agent
Yes
what!
Wp-Agent
we need to restore it
Jessica
can you find out how it was deleted?
Wp-Agent
yes
THANK YOU!!!!
but we need to restore it first , because backup is not permanent with us
ok, thank you. I’m sorry if I didn’t go about something the right way. While we did move the site from WordPress to another system, I thought I was just changing the domain pointing when I updated dreamhost. I thought I’d still have access to my wordpress site.
Wp-Agent
Can we restore it for you ?
what does that mean exactly? i just want to be able to have access to the pages.
Wp-Agent
Yes but until we will not restore the site you lost the data permanently and never access your login
Jessica
when you restore a site, that doesnt change where the domain is pointing, does it?
Wp-Agent
Yes
Jessica
so we can’t do that. All I did was re-point the domain. Doing that deleted the website?
Wp-Agent
may be
Jessica
I’m in shock. I don’t even know what to say.
Wp-Agent
Can i arrange a call for you ?
Jessica
Yes please.
Wp-Agent
ok
Jessica
hi
Wp-Agent
yes
yes we need to recreate it
Jessica
I didn’t delete it though.
Wp-Agent
Its your choice
Jessica
I didn’t delete the website
Wp-Agent
then who is working on your site ?
Jessica
I am the only one. That’s why I’m so confused as to how it got deleted.
Wp-Agent
wrong step is responsible for that
Jessica
I went to dreamhost on Monday, redirected the domain, and that’s it. I never went into the wordpress site and opted to delete anything
Wp-Agent
Some one delete the files and DB of the site
Jessica
but who? I am the only one that works on the site.
Wp-Agent
How i know that Mam?
Jessica
You told me earlier that you could find out. I did not delete anything.
Wp-Agent
you are already used third party hosting
Jessica
Can you have a supervisor call me please?
Wp-Agent
we have now control on your site
Wp-Agent
hello
Jessica
Hello, please call me.
Wp-Agent
I believe you have already had a conversation with our caller
Jessica
someone deleted our site and files. I am the only one that manages the site and I did not do anything of the kind. I need my files and my data.
Wp-Agent
Okay, We can recover the site for you
Can you find out who deleted it?
Wp-Agent
You are not on our hosting, as you already know
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8 years
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