I am having trouble getting into my website.Also there is html code appearing on my website

Question

Nnedi Agbaroji

Needs Assistance

Wp-Agent joined the chat

Wp-Agent

Hi …How may I help you?

Nnedi Agbaroji

Hi there, I am having trouble getting into my website even though I have the correct login information.

Also there is html code appearing on my website as well as on my login page that needs to be removed.

Wp-Agent

May I know your Website Address Please ?

Nnedi Agbaroji

http://xyz.com/

Wp-Agent

you have issues in some core files

Nnedi Agbaroji

Does that mean that some of my formatting is not working properly?

Could you send me a reset login, so I can take a look?

Wp-Agent

there are lot of causes for this type of issues

we need your hosting details in order to do anything’

Nnedi Agbaroji

The email associated with the account is: abc@gmail.com

The username is: abc and the password is: ********

Wp-Agent

we dont need login of wordpress or link for login

we need hosting details

Nnedi Agbaroji

Where would I find the hosting details?

Wp-Agent

which is Godaddy details

Nnedi Agbaroji

Ok grabbing that information wright now, what specific hosting details do you need?

Wp-Agent

Please provide the correct customer ID and Password for Godaddy.

Nnedi Agbaroji

Abigail 8 years 0 Answers 134 views 0